Complaints and Feedback Process
Do you have a complaint about a healthcare experience? We know how frustrating it can be to not feel heard or understood, especially when it comes to your care or the care of someone you love.
We take your complaint and feedback seriously and wish to resolve it in a transparent and professional way.
How to lodge a complaint
To communicate a formal complaint, please email us at
Please provide as much detail as possible along with your name and contact information so that we can get back to you.
What to expect when you make a complaint
When we receive a complaint, we take the following steps:
1. We ensure you had the care and experience at the correct location
2. We review the complaint within 5 business days of receipt
3. We listen to all sides and try to resolve your complaint
4. We may conduct a detailed investigation if applicable
5. We share our findings and/or decisions to you in writing by responding to the original email within 10 business days.
If you are not satisfied with the outcome of your complaint, you can contact the Office of the Ombudsman of Ontario at:
483 Bay Street, 10th Floor South Tower
Toronto, ON M5G 2C9
Toll-free (Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
TTY (Teletypewriter): 1-866-411-4211
Fax: 416-586-3485
Toll-free Fax: 1-866-863-2560
Email: info@ombudsman.on.ca
您对医疗体验有投诉吗？
我们理解，当您或您所关心的人在就医过程中感到未被倾听或理解时，这可能会让人感到非常沮丧。我们非常重视您的投诉和反馈，并希望以透明且专业的方式解决您的问题。
如何提出投诉
如需提交正式投诉，请发送电子邮件至：taiguxray.office@gmail.com
请尽可能提供详细信息，并附上您的姓名和联系方式，以便我们与您联系。
提出投诉后会发生什么
当我们收到投诉后，我们将采取以下步骤：
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确认您确实是在正确的机构接受的相关医疗服务。
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在收到投诉后的 5 个工作日内 审查投诉。
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倾听各方意见，尽力解决您的问题。
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如有需要，进行更为详细的调查。
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通过回复原始电子邮件的方式，在 10 个工作日内 以书面形式告知您我们的调查结果和/或决定。
如果您对投诉结果不满意，您可以联系 安大略省监察专员办公室（Office of the Ombudsman of Ontario）：
📍 地址：483 Bay Street, 10th Floor South Tower, Toronto, ON M5G 2C9
📞 安省境内免费电话：1-800-263-1830
📞 安省以外地区：416-586-3300
📞 听障专线 (TTY)：1-866-411-4211
📠 传真：416-586-3485
📠 免费传真（加拿大境内）：1-866-863-2560
📧 电子邮件：info@ombudsman.on.ca